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FREEDOM EMBROIDERY & PRINTING
HOW TO ORDER – T&C’S
- As all order requirements are different we offer a free quotation and advice service.
- When you are happy to place an order, you can do this via email or over the telephone.
- We will then raise an order acknowledgment, along with artwork proofs for you to sign off.
- If embroidery has been ordered and a design needs to be set up, payment for this part of the process will be required at this stage. We will then run a sample of your design which can either be sent out by post or scanned and emailed for your approval.
- On signing these documents/approval of embroidery sample and or artwork, full payment will be required prior to processing your order. We are Security Metrics certified so are authorised to take secure card payments over the phone or you can pay direct from your bank account via your banks transfer service (BAC’s) or by cheque.
- Once payment has cleared your order will then be processed and delivered within 10 working days.
TERMS AND CONDITIONS
These terms and conditions oversee all contracts of the sale of goods and services between Freedom Embroidery (hereinafter referred to as “the Company) and any Customer (hereinafter referred to as “the Customer”).
All prices are quoted in good faith and in Pounds Sterling. Prices may be subject to change due to supply factors out of our control. On the rare occasion this should happen you will be informed prior to processing your order.
The Company is happy to supply samples for sizing/testing purposes however these will be chargeable. Unless prior agreement has been made with the Company samples are non-returnable, or samples can be returned at the Customers cost to be used as part of their order.
When the Company receives an order the Company will send the Customer an order acknowledgment, a visual printing proof and/or an embroidery sample to be carefully checked and approve before the production process starts. Once these have been approved and payment has been received the production process will be started immediately.
The Company does not offer a decoration service to garments/products they have not supplied.
Delivery charges are quoted on an order by order basis at competitive rates. We offer a next day delivery service to all postcodes in England and Wales and some Scottish postcodes (please check). Northern Ireland, Isle of Wight and the Scottish Highlands we offer a two day service.
PAYMENT & CREDIT TERMS
The Company accepts all major credit and debit cards with the exception of American Express, and accepts BACS or Cheque payments. Orders will not be processed until payment has cleared. If credit terms have been agreed, payment is due within the agreed credit period. Interest may be charged on any outstanding amounts at a rate of 4% above the Barclays base rate at that time, accruing daily. The Company reserves the right to refuse dispatch of goods to any credit account that is overdue. A charge of £20 will be made for each instance of a returned or represented cheque.
The Company reserves the right to refuse cancellations of confirmed orders. Depending on the circumstances the Company will try to accommodate cancellations, however, depending on what stage the order is in the process this may not be possible and the Customer may be liable for the full order price. If stock has been ordered in but no decoration has taken place, the Customer will be liable for a minimum 30% restocking charge. When paying for any order, the Customer accepts these terms and charges.
The Company will endeavor to deliver the goods by the estimated date of delivery, however, will not under any circumstances be liable to the Customer for any loss, damage or expenses due to any delay in the delivery of the goods. Where delivery is to be made by an independent carrier, delivery to or pickup by the carrier will be deemed as being delivery to the Customer. If delivery is attempted by the carrier and there is nobody available to receive the delivery, a re-delivery card will be left. The Customer should respond to the card left to re-schedule the delivery, otherwise re-delivery will be automatically attempted by the carrier. If delivery is still not taken on the second delivery attempt the goods will be returned to us and the Customer will be liable to pay for a second delivery charge. It is important that the Customer provides a delivery address where there will be someone available to receive delivery of the goods. Claims for shortages or non-delivery must be supported by the carrier’s consignment or delivery note on which the goods have been signed and checked at the time of delivery. All claims for shortages or non-delivery must be made by telephone or email within 2 working days and in writing by post within 4 working days. Any loss or damage by the Customer after delivery is the sole responsibility of the Customer.
It is the Customers responsibility to check the visual proof of any artwork thoroughly making sure the design and layout are correct and ensure there are no spelling or grammatical errors. If colour and size have been stipulated please make sure these are accurate also. The Company will embroider/print as close to the visual layout as possible, so please ensure it is checked properly. Please note that computer screen visual colours may vary slightly to colours of finished garments, inks, and embroidery threads.
If the embroidered/printed products are not as per the visual layout, or if there are any faults with the printing material or the garments, the Company will offer a full reprint without question.
You must inform us of what the problem is and submit photographs to evidence the problem or complaint within 2 working days of delivery by email or 4 working days in writing. The Company refuses acceptance of goods returned without permission. The Company does not trade on a ‘sale or return’ basis.
RETENTION OF TITLE
Property of any goods supplied to the Customer will not pass to the Customer until the goods are paid for in full by the Customer. Further, title to such goods shall not pass until payment to the Company of all amounts owing to it by the Customer on any account whatsoever. The Company has the right to recover from the Customer the cost of installation, removal, return transport and diminution in value of any such goods not paid for in full. If prior to making payment to the Company, the Customer contracts to sell the goods to a third party in substantially the same form in which they were delivered to the Customer, then the title to such goods and payment liability shall pass from the Company to such third party upon full payment to the Company.
If the artwork files supplied do not match our guidelines, we will do our best to recreate the artwork so that it is ready for print free of charge, if this is going to be a lengthy process there may be a small charge for re-working, this will be advised prior to commencing the order.
If possible, for speed and accuracy it is much better if the Customer can send us a visual template to work from. If this is not possible the Company will create one for you (charges may apply). The Company will also offer two revisions/changes to this template free of charge, further changes may be charged up to £10 per revision. Once you have signed off the visual template your decision is final. Extra charges may be applied should you wish to make further changes to approved visuals.
The quality of our printing is of the utmost importance to us. If the artwork supplied is not to our guideline standards it may still be printed but the quality of the print may be lower than we would like. If you have not supplied print ready files the Customer accepts full responsibility and also confirms that the Company will not be held responsible for sub quality print finishes that are caused as a result of sub quality non print ready artwork files being supplied.
Screen printing also involves artwork setup charges, these will be advised via quotation.
Pantone references must be stated if required otherwise we will print as closely as possible to screen or artwork copies. Please note that colours on a computer screen visual may vary slightly to printed garments.
If specific artwork sizes are required these must be stated otherwise will use our expertise or print to size limitations.
All embroidery artwork has to be converted in to a digitized format prior to being embroidered. This will involve a one off set-up charge which will be advised via quotation. If the artwork files supplied do not match the Companies guidelines, we will do our best to recreate the artwork ready for embroidery. If edits are required to digitised files these may be chargeable. Pantone references must be stated if required otherwise we will embroider as closely as possible to screen or artwork copies. Please note that colours on a computer screen visual may vary slightly to embroidery thread colours.
INTELLECTUAL PROPERTY RIGHTS
When emailing or uploading any artwork to the Company, you confirm that the artwork is yours to use, and/or is free from copyright infringement. The Customer accepts full responsibility in the event of any copyright infringement, and will fully indemnify the Company from and against all claims, costs, liabilities and damages we incur as a result of not acquiring prior consent from the owner.
Consistency of sizes, materials, proportions, colours and shades are only given as guidance and not guaranteed by the Company. Where repeat orders are required the Company cannot be held responsible for any slight colour variation.
Decoration positions may vary from garment to garment by up to 25mm.
Inks used for printing garments will inevitably fade over time. The speed at which they fade will be dependent on many factors including washing temperature, number of washes, exposure to sunlight etc. Therefore the Company cannot be held responsible for fading ink colour/s during use.
Garments should be washed in accordance to wash care instructions on each individual garment, with the exception of tumble drying when print is applied to a garment, it is advised that this process is avoided. The Customer accepts these terms when placing an order
PRIVACY & COMMUNICATION POLICY
The Company takes protecting privacy very seriously and abides by the Data Protection Act 1998. The Company does not exchange personal details with any third party. The Company may however send you emails, text messages or information via post about offers, promotions or other general company information. If this is not acceptable, please inform us in writing or send an email to firstname.lastname@example.org and we will remove you from our mailing list.
We are Security Metrics certified, all transaction data is entered directly into a Barclaycard terminal, and no data is stored on computer or filed.
The Company shall not be under any liability of any kind for non-performance in whole or in part of its obligations under the contract due to causes beyond the reasonable control of the Company or of the Companies’ suppliers or due to labour disputes.
SHOP – TERMS & CONDITIONS
We respect your rights with regards to privacy. Any information that we gather from our web site remains totally confidential. We do not sell, pass on, or otherwise distribute any details about you or what you purchase to any person or company.
We use PayPal a secure payment method, therefore no credit or debit card details are stored on our website.
On placing an order and setting up an account you receive notification of your username via email, you will need this along with the password you created to enter your account for future purchases.
You will also receive an order confirmation via email along with notification from PayPal of your payment to us.
On dispatch you will be sent an order complete notification which means your order has now been sent via your requested delivery option.
You can manage your account by visiting the “My Account” tab on the drop down bar.
Delays with products are rare, however, can happen. If there is going to be a delay with your order, we will notify you on receipt of your order with an estimated delivery time. If this is unacceptable to you we will give you the opportunity to change or cancel your order. If you decide to cancel we will issue you a full refund by return.
Deliveries are made Monday – Friday usually between 8am & 6pm, however, these times may vary slightly.
All deliveries will require a signature on delivery. If no one is in to receive a parcel an attempted delivery notice will be posted through your letterbox which will enable you to re-arrange delivery.
Please note we reserve the right not to delivery to any address we deem as insecure for example a PO Box or communal address.
We will not be held responsible for deliveries being sent to the wrong address due to customer error, prior to placing your order please check you have entered the correct delivery address. Re-delivery will result in delays and repeat delivery charges.
Orders up to £50
2nd Class Recorded Post (2-3 working days) £2.95
1st Class Recorded Post (1-2 working days) £3.95
Next Day Delivery (UK Mail) £8.00
Collect from the VOBR Engineering Shed last week of every month – Free Of Charge
Orders over £50 up to £100
2nd Class Recorded Post (2-3 working days) £4.95
1st Class Recorded Post (1-2 working days) £5.95
Next Day Delivery (UK Mail) £8.00
Collect From VOBR Shed every 2nd week of the month – Free Of Charge
Orders over £100
Please email your order requirements through to email@example.com and we will quote delivery costs prior to you confirming your order.
We want you to be totally happy with your purchase. If for any reason you are not please contact Freedom Embroidery for a replacement or refund within 14 days of purchase. Any picking errors/shortages must be notified within 3 working days.
We endeavor to keep prices stable, however, we reserve the right to alter prices if necessary. All goods are offered in good faith and are subject to availability.
The prices payable for the goods that you order are clearly set out on your order confirmation. If by mistake we have under priced an item we will not be liable to supply that product to you at that stated price. Provided we notify you prior to to dispatch and give you the opportunity to cancel.
All prices include VAT where applicable.
By PayPal, a secure payment method, therefore no credit or debit card details are stored on our website.
Garment sizes are approximate and for guidelines only. To avoid disappointment, we would advise measuring a similar garment you have that fits and comparing with our individual product size chart prior to purchasing.
Colour representation is only as accurate as the web design process allows.
Please note that offers cannot be used in conjunction with any other offer.
We want you to be pleased with your purchase, if you are not 100% happy you may return your item/s to us within 14 days of purchase for a full refund or exchange.
Items must be returned in their original packaging, unworn with tags attached.
Return postage costs cannot be refunded.
Refunds will be issued within 5 working days of receipt of your return. We will notify you via email when this process has been completed.
Please note any items that have been personalised are non returnable.
By using this site you agree to supply true, accurate and current information about yourself, when prompted at checkout.
At checkout you will be asked to generate your own password, you are responsible for maintaining the confidentiality of the password and account information and are fully responsible for all activities that occur under your password or account. You agree to immediately notify us of any unauthorized use of your password or account.
Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying the Site will not be permitted. You agree to use the Site only for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law.
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site.
You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.
You acknowledge that the Site contains graphics/images that are protected by copyright, trademarks or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed.
All Content is copyrighted as a collective work under copyright laws. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or in any way exploit any of the Content, in whole or in part.
You may not upload, post, reproduce, or distribute in any way Content protected by copyright or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right.
You expressly agree that use of the Site is at your sole risk, neither we, nor our affiliates, nor any of our officers, partners, or employees, agents, third party content providers, merchants, licensors warrant that the site will be uninterrupted or error-free, nor do they make any warranty as to the results that may be obtained from the use of the site, or as to the accuracy, reliability, or currency of any information, content, service, or merchandise provided through the Site. The Site is provided on an “as is” and “as available” basis and we specifically disclaim warranties of any kind either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. No oral advice or written information given by us nor our affiliates, nor any of our officers, Partners, employees, agents, providers, merchants, licensors, or the like shall create a warranty.
Further, we explicitly disclaim any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Site form third parties not associated with us. We encourage discretion when browsing the internet using our or anyone’s service. Because some sites employ automated search results or otherwise link you to sites contain information that may be deemed inappropriate or offensive, we cannot be held responsible for the accuracy, copyright, compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.
Nothing in these Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
Subject to clause (Alteration of Service or Amendments to the Conditions) our total liability to you, arising in connection with the performance of the contract, shall be limited to the amount you have paid under the contract.
Subject to clause (Alteration of Service or Amendments to the Conditions) we will not be liable to compensate you for loss or damage you may suffer unless we fail to carry out our obligations under these conditions to a reasonable standard or breach any duties imposed on us by law.
Subject to clause (Alteration of Service or Amendments to the Conditions) we will not be liable for losses which are caused by your own fault or as a result of you breaching any term of this contract.
We shall only be liable under this contract for losses which are a reasonably foreseeable consequence of any breach of contract.
Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including, without limitation, where you have provided incorrect information, where your message mail box is full and you cannot receive additional messages, when your phone is switched off or out of range or for some other reason you cannot be reached, acts of God, government actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire explosion, flood, epidemic, lock-outs, strikes or other labour disputes. This condition does not affect your statutory rights.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to the site, policies, and the conditions at any time. You will be subject to the policies and conditions in force at the time that you use the Site or that you order products from us, unless any change to those policies or the conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
If any Condition is found to be invalid or unenforceable it shall be severable and the remaining provisions shall continue in full force and effect.
If you breach the conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the conditions.