T’s & C’s



Terms & Conditions For Thelwell Products

Privacy Policy

We respect your rights with regards to privacy.  Any information that we gather from our web site remains totally confidential.  We do not sell, pass on, or otherwise distribute any details about you or what you purchase to any person or company.

We use PayPal a secure payment method, therefore no credit or debit card details are stored on our website.

Order Process

On placing an order and setting up an account you receive notification of your username via email, you will need this along with the password you created to enter your account for future purchases.

You will also receive an order confirmation via email along with notification from PayPal of your payment to us.

On dispatch you will be sent an order complete notification which means your order has now been sent via your requested delivery option.

You can manage your account by visiting the “My Account” tab on the drop down bar.


Delays with products are rare, however, can happen.  If there is going to be a delay with your order, we will notify you on receipt of your order with an estimated delivery time.  If this is unacceptable to you we will give you the opportunity to change or cancel your order.  If you decide to cancel we will issue you a full refund by return.


Deliveries are made Monday – Friday usually between 8am & 6pm, however, these times may vary slightly.

All deliveries will require a signature on delivery.  If no one is in to receive a parcel an attempted delivery notice will be posted through your letterbox which will enable you to re-arrange delivery.

Please note we reserve the right not to delivery to any address we deem as insecure for example a PO Box or communal address.

We will not be held responsible for deliveries being sent to the wrong address due to customer error, prior to placing your order please check you have entered the correct delivery address.  Re-delivery will result in delays and repeat delivery charges.

Delivery Charges

Orders up to £50

2nd Class Recorded Post (2-3 working days) £2.95

1st Class Recorded Post (1-2 working days) £3.95

Next Day Delivery (UK Mail) £8.00


Orders over £50 up to £100

2nd Class Recorded Post (2-3 working days) £4.95

1st Class Recorded Post (1-2 working days) £5.95

Next Day Delivery (UK Mail) £8.00


Orders over £100

Free Delivery


International Deliveries

Please email your order requirements through to sales@freedomembroidery.co.uk and we will quote delivery costs prior to you confirming your order.



Our Guarantee

We want you to be totally happy with your purchase.  If for any reason you are not please contact Freedom Embroidery for a replacement or refund within 14 days of purchase.  Any picking errors/shortages must be notified within 3 working days.


We endeavor to keep prices stable, however, we reserve the right to alter prices if necessary.  All goods are offered in good faith and are subject to availability.

The prices payable for the goods that you order are clearly set out on your order confirmation.  If by mistake we have under priced an item we will not be liable to supply that product to you at that stated price.  Provided we notify you prior to to dispatch and give you the opportunity to cancel.

All prices include VAT where applicable.


By PayPal, a secure payment method, therefore no credit or debit card details are stored on our website.


Garment sizes are approximate and for guidelines only.  To avoid disappointment, we would advise measuring a similar garment you have that fits and comparing with our individual product size chart prior to purchasing.

Garment Colours

Colour representation is only as accurate as the web design process allows.


Please note that offers cannot be used in conjunction with any other offer.

Returns Policy

We want you to be pleased with your purchase, if you are not 100% happy you may return your item/s to us within 14 days of purchase for a full refund or exchange.

Items must be returned in their original packaging, unworn with tags attached.

Return postage costs cannot be refunded.

Refunds will be issued within 5 working days of receipt of your return.  We will notify you via email when this process has been completed.

Your Responsibilities

By using this site you agree to supply true, accurate and current information about yourself, when prompted at checkout.

At checkout you will be asked to generate your own password, you are responsible for maintaining the confidentiality of the password and account information and are fully responsible for all activities that occur under your password or account.  You agree to immediately notify us of any unauthorized use of your password or account.

Your conduct

Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying the Site will not be permitted.  You agree to use the Site only for lawful purposes.  You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law.

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site.

You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.

Site Content

You acknowledge that the Site contains graphics/images that are protected by copyright, trademarks or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed.

All Content is copyrighted as a collective work under copyright laws.  You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or in any way exploit any of the Content, in whole or in part.

You may not upload, post, reproduce, or distribute in any way Content protected by copyright or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right.


You expressly agree that use of the Site is at your sole risk, neither we, nor our affiliates, nor any of our officers, partners, or employees, agents, third party content providers, merchants, licensors warrant that the site will be uninterrupted or error-free, nor do they make any warranty as to the results that may be obtained from the use of the site, or as to the accuracy, reliability, or currency of any information, content, service, or merchandise provided through the Site.  The Site is provided on an “as is” and “as available” basis and we specifically disclaim warranties of any kind either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. No oral advice or written information given by us nor our affiliates, nor any of our officers, Partners, employees, agents, providers, merchants, licensors, or the like shall create a warranty.

Further, we explicitly disclaim any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Site form third parties not associated with us.  We encourage discretion when browsing the internet using our or anyone’s service.  Because some sites employ automated search results or otherwise link you to sites contain information that may be deemed inappropriate or offensive, we cannot be held responsible for the accuracy, copyright, compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.


Nothing in these Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
Subject to clause (Alteration of Service or Amendments to the Conditions) our total liability to you, arising in connection with the performance of the contract, shall be limited to the amount you have paid under the contract.
Subject to clause (Alteration of Service or Amendments to the Conditions) we will not be liable to compensate you for loss or damage you may suffer unless we fail to carry out our obligations under these conditions to a reasonable standard or breach any duties imposed on us by law.
Subject to clause (Alteration of Service or Amendments to the Conditions) we will not be liable for losses which are caused by your own fault or as a result of you breaching any term of this contract.
We shall only be liable under this contract for losses which are a reasonably foreseeable consequence of any breach of contract.


In addition to any other remedy available to us, you agree to irrevocably and unconditionally indemnify us in full and on demand and keep us so indemnified from and against all claims, demands, actions, proceedings and all damages, losses, costs and expenses (including legal and other professional advisers’ fees and all economic loss whether direct or indirect (including loss of profit, future revenue, reputation or goodwill and anticipated savings) which are made or bought against or incurred or suffered by us directly or indirect and whether wholly or in part resulting from (a) your breach of these Conditions, (b) your breach of our privacy policy whether or not such losses or the consequences were foreseeable.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including, without limitation, where you have provided incorrect information, where your message mail box is full and you cannot receive additional messages, when your phone is switched off or out of range or for some other reason you cannot be reached, acts of God, government actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire explosion, flood, epidemic, lock-outs, strikes or other labour disputes. This condition does not affect your statutory rights.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to the site, policies, and the conditions at any time. You will be subject to the policies and conditions in force at the time that you use the Site or that you order products from us, unless any change to those policies or the conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


If any Condition is found to be invalid or unenforceable it shall be severable and the remaining provisions shall continue in full force and effect.
If you breach the conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the conditions.